UK Black Car Service is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your data in accordance with the UK General Data Protection Regulation (GDPR) and other relevant legislation.
1.Information We Collect
Personal Identification Information: This may include your name, address, email address, phone number, and payment details, collected when you make a Booking or create an account. Booking Details: Information related to your journeys, including pick-up and drop-off locations, dates, times, and any specific requirements. Usage Data: Information about how you use our website and services, including IP addresses, browser type, operating system, and pages visited. Communication Data: Records of any communication you have with us, including emails and phone calls.
2.How We Use Your Information
To process and manage your Bookings and provide the requested Services. To communicate with you regarding your Bookings, including confirmations, updates, and any issues that may arise. To process payments and prevent fraudulent transactions. To personalize your experience and improve our services. To send you relevant information about our services, promotions, and updates (only if you have provided your consent to receive such communications). To respond to your inquiries and provide customer support. To comply with legal and regulatory obligations. For internal purposes such as data analysis, research, and improving our website and services.
3.Sharing Your Information
We may share your information with our Chauffeurs to facilitate your Bookings. We may use third-party service providers (e.g., payment processors, IT support) who may have access to your personal information to perform services on our behalf. These providers are contractually obligated to protect your data. We may disclose your information if required by law or legal process. We will not sell, rent, or share your personal information with third parties for their marketing purposes without your explicit consent.
4.Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. These measures include encryption, secure servers, and access controls. Payment information is processed securely by our payment gateway providers and is not stored directly on our systems.
5.Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the provision of services, legal and accounting obligations, and dispute resolution.
6.Your Rights
Under the GDPR, you have certain rights regarding your personal data, including:
The right to access your personal data. The right to rectification of inaccurate or incomplete data. The right to erasure (“right to be forgotten”) in certain circumstances. The right to restrict processing of your data. The right to data portability. The right to object to processing. Rights in relation to automated decision-making and profiling. To exercise any of these rights, please contact us using the details provided below.
7.Cookies
Our website may use cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.
8.Links to Other Websites
Our website may contain links to other websites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.
9.Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the date of the latest revision will be indicated.
10.Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:info@dcexeutivechauffer.com